Privacy

Information you choose to share

When you subscribe, request support, book a call, create an account, or begin checkout, we receive the details needed to respond and provide that service. This may include your name, contact details, company information, and the content of your request.

When you use Telos, we also collect information that you provide directly to us, including:

• Account information (name, email address, contact details)
• Profile information and preferences
• Business information (company names, contacts, deals, projects)
• Communication data (emails, messages, meeting notes)
• Financial information (invoices, agreements, payment details)
• Content you create or upload through our service

Information collected automatically

Our hosting and security systems process technical details such as your IP address, browser, device, pages visited, and timestamps. If you allow optional measurement, PostHog and Google Analytics help us understand site use and conversion journeys. If you allow advertising measurement, Meta Pixel and Meta Conversions API help us understand campaign performance.

When you use Telos, we also automatically collect:

• Usage data and interaction logs
• Device information and browser type
• IP address and location data
• Cookies and similar tracking technologies

Information from connected services

When you connect third-party services to Telos (such as Microsoft 365, Google Workspace, or other integrations), we may collect and store data from those services according to the permissions you grant, including:

• Email data and calendar information
• Contact and customer relationship data
• Meeting and communication records
• Other data made available through connected services

Your measurement choices

Optional analytics and advertising technologies are off until you make a choice. You can accept them, reject them, choose the categories separately, and change your selection later using Privacy choices in the site footer. Your selection is stored for one year; first-touch campaign information is stored for up to 90 days when measurement is allowed.

We use cookies and similar technologies to track activity on our service and store certain information. You can also instruct your browser to refuse all cookies or to indicate when a cookie is being sent. If you do not accept cookies, you may not be able to use some portions of our service.

Our measurement providers

PostHog is our primary product and website analytics provider. Google Analytics supports acquisition and search measurement. Meta supports advertising measurement. Provider access is configured centrally in our internal operating system, and private API credentials are not sent to your browser.

How information is used

We use information to provide what you request, operate and secure the site, communicate with you, understand which pages and campaigns are useful, improve our products, and meet legal obligations. Purchase and trial conversion events may be sent from our server to the providers you allowed so browser restrictions do not create misleading results.

We also use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and manage your account
• Send you service-related communications
• Respond to your inquiries and provide customer support
• Analyze usage patterns to enhance user experience
• Detect and prevent fraud, abuse, or security issues
• Comply with legal obligations

Data sharing and disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in operating our service, subject to confidentiality obligations
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to users
• Legal Requirements: When required by law, court order, or governmental authority
• Protection of Rights: To protect our rights, property, or safety, or that of our users
• With Your Consent: When you explicitly authorize us to share your information

Data security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information in accordance with our data retention policies, except where we are required to retain it by law.

Your rights and choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal information
• The right to rectify inaccurate or incomplete information
• The right to request deletion of your personal information
• The right to object to or restrict certain processing activities
• The right to data portability
• The right to withdraw consent where processing is based on consent

To exercise these rights, email [email protected]. We will verify the request and respond with the information or next steps that apply.

Third-party services

Our website and services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you use.

Children's privacy

Our services are not intended for individuals under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

Changes to this policy

We may update this policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the status line at the top. You are advised to review this policy periodically for any changes.

Contact us

If you have any questions about this policy or our data practices, contact us at:

Measurable Genius

Email: [email protected]